Frequently Asked Questions

Everything you need to know about your ALIGLOSSY beauty experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and customs processing.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Are ALIGLOSSY products cruelty-free?

Yes, we are committed to ethical beauty. All ALIGLOSSY products are 100% cruelty-free and are never tested on animals at any stage of production.

Can I track my package after it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email with a unique tracking link and number to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I check if a product is suitable for my skin type?

Each product page includes a detailed 'Ingredients' and 'Skin Type' section. If you have specific concerns, we recommend performing a patch test or consulting with a dermatologist before full application.